TERMINAL & PASSENGER SERVICE
Our priority is always the passenger’s safety and security.
Our clients trust us to take excellent care of their passengers.
E.A.G PROVIDES
Check-in counter management
Ticket Counter Security
Flight information desk service
Arrival/Transit Hall Passenger Services
Boarding gate management
Conduct travel document checking
Data entry
Queue management
Skycap services
VIP Services (Meet And Greet)
Bag Runners
Crowd Control
Customs and Border Protection Assistance
Automated Passport Control Assistance
Lobby services
HIGH-QUALITY CUSTOMER SERVICE
EAG places a strong emphasis on attentive customer service, and implements an innovative and efficient management system. Each of our passenger service agents are committed to making passengers’ travel as simple and hassle-free as possible. Our agents are equipped with the right knowledge to assist passengers in any way, and guide them through check-in, airport facilities and gate to boarding processes.
PROFESSIONAL CUSTOMER SERVICE TRAINING
Provide informational customer service to provide exceptional customer service while making passengers feel safe and secure with a professional attitude and genuine desire to help.
EAG can provide flight dispatchers and weight and balance. The officers will use the latest technology to deliver a world-class level of service, accuracy and efficiency.
- Flight Planning
- ATC Flight Plan Filing
- Crew Briefing
- Crew Administration
- Graphic and Non-Graphic Weather
- NOTAMs
- Air-to-Ground Communications
- Load Control/CLC